Privacy Policy

Pearl (“Pearl,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, make a purchase, or opt in to receive marketing communications, including text messages.

1. Information We Collect

We may collect the following categories of information:

• Personal information such as your name, email address, phone number, shipping address, and billing address.
• Order and transaction information, including products purchased and payment-related details.
• Device and browsing information, such as IP address, browser type, pages visited, and referring website.
• Information collected through cookies, tracking pixels, plugins, and similar technologies.
• Any information you voluntarily provide when contacting us or signing up for marketing.

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders.
• Provide customer service and respond to inquiries.
• Send transactional communications related to your purchases.
• Send marketing emails and text messages if you have opted in.
• Improve our website, services, and customer experience.
• Prevent fraud, enforce our terms, and comply with legal obligations.

3. Text Message Marketing

If you opt in to receive text messages from Pearl, we may use your phone number to send you promotional messages, updates, and cart reminder messages. Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

We collect and use phone numbers only for the purposes you have consented to, including text message marketing and customer communications.

4. Abandoned Cart Text Messages

Pearl’s website uses cookies and similar technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages by text message.

5. Cookies and Tracking Technologies

We use cookies, pixels, plugins, and similar technologies to operate our website, analyze site traffic, improve user experience, and support marketing efforts. These technologies may collect browsing behavior, device information, and interactions with our website.

You may be able to manage cookie preferences through your browser settings. Disabling cookies may affect certain website features.

6. Sharing of Information

We may share your personal information with service providers and vendors that help us operate our business, such as payment processors, website hosting providers, analytics providers, customer support platforms, shipping partners, and marketing platforms.

We may also share information if required by law, to protect our rights, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Location Data

If our website or services collect location information, we will collect it through information such as your device IP address, browser data, shipping address, or, where permitted and enabled, your device’s location services.

We use location-related information to provide location-based services, improve website functionality, help prevent fraud, estimate shipping options, and enhance your customer experience.

8. Data Retention

We retain personal information only as long as needed for the purposes described in this Privacy Policy, including to provide services, fulfill transactions, comply with legal obligations, resolve disputes, and enforce agreements.

9. Your Choices

You may opt out of marketing communications at any time:

• Email: Click the unsubscribe link in any marketing email.
• Text messages: Reply STOP to any marketing text message.

You may also contact us directly to request updates or deletion of your personal information, subject to applicable law.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Pearl
Website: https://pearlcare.co
Email: hello@pearlcare.co